Sunday Coffee ☕️ #0057

July 18, 2021

☀️ Good Morning

Last week, Shopify released Inbox, an evolution of their existing products Ping & Chat.

Only, Inbox has a much bigger ambition. And by including it within the store admin, Shopify has made their customer conversations product a default option for every ecommerce store on their platform.

At DelightChat, our mission is to help D2C brands talk to their customers easily, no matter where they are. And Shopify's Inbox has sent us into a serious lurch.

  • What does this mean about our future?
  • What should we focus on?
  • Should we change tracks completely?
  • Should we carry on just like we were?

The truth is, I don't know the answers to these questions.

Here's what I do know:

  • We are talking to our existing customers to find out where we excel and add most value in their lives, with the aim of doubling down on those aspects.
  • We are trying to understand the set of customers best served by Shopify Inbox. DelightChat should focus on a segment that excludes this set.

Instead of being afraid of this turbulence in our journey, we are going to embrace it and tackle it head-on.

Life is an adventure. Let's find out what this arc holds.

On that note, here are 2 blog posts from the past that I revisited this morning.

👉 Focus on what you can control

👉 Laser-sharp focus

🔗 Interesting Links

The biggest reason CEOs shouldn't work 100 hours/week.

Journey of a founder: I was at my lowest physically (High triglycerides & weight) and mentally after bootstrapping for 1 yr. Here's how I got better.

How to find business ideas: Try to start a business.

Pessimists are useful for 1 thing.

The difference between brand & commodity. is a bet on a Creator To Consumer (CTC) future.

David Perell shares his thoughts on free will and what helped him regain his enthusiasm to workout regularly.

Knowledge is Power, France is Bacon.

#DTCShots: A weekly curated newsletter on Twitter run by DelightChat.

😍 Digital Wanderlust

A tiny cabin in the hills. Go on morning hikes with your dog, cook delicious aloo parantha for breakfast, and soak in the view with a hot cup of coffee and a pipe full of greens.

☕️ Coffee Love

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Happy Sunday!


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